Hartsland Dental at 160 Kortright Road West Unit 15 in Guelph, Ontario

Reviews about Hartsland Dental

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  I generally had a good experience with Hartsland Dental, but a billing issue caused me to leave their practice. I was undercharged for an appointment, which I pointed out while still in the office. However, I was told at the desk that I was charged the correct amount. So I left. An hour or two later, I received a blunt telephone message telling me to come back in by the end of the day to pay the difference (which I had pointed out in office). As it was not possible to return immediately, I came back in a few days later and payed the difference, and received no apology regarding the inconvenience, even though the two same girls were at the front desk from before. Albeit, this was a mistake, but it was not handled well at all. I was pretty flabbergasted that no apology was made. I had planned to stay with the practice, but this interaction left me feeling very unsatisfied with the money/benefits I had spent there. When asked to book again 6 months later, I decided to take my business elsewhere. Overall, the work they did for me (i.e., only cleanings) was satisfactory, but the customer service at the front desk cost them a patient and a lot of future business.
  by Chris McCron

  November 12, 2017

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