Downey Animal Hospital at 115 Downey Road #9a in Guelph, Ontario

Reviews about Downey Animal Hospital

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  I want to offer my sincere praise for the staff at Downey Animal Hospital. You can tell that the staff truly has your pet’s best interests at heart, and they consistently go above and beyond to make sure you have all the information you need to make informed choices about your pet’s health. I have 2 cats, and I have gone to Downey Animal Hospital for spaying, routine vaccinations, treating them when they are sick, and one very sad day when we had to euthanize our late cat who was very ill. In all instances Dr. Rai and his team were gentle, empathetic and caring. They are available whenever I need them, whether it’s an emergency same-day appointment or scheduling a routine appointment. They are also very consistent in their follow-up calls and are always happy to hear about how your pet is doing. They never make you feel like your pet is “just another patient.” Thank you to Downey Animal Hospital for the wonderful care you are giving to Guelph’s pets.
  by Bethany Curtis

  October 07, 2017
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  We can’t thank enough Dr. Rai and his staff for saving the life and then for the great care he provided for our cat, Basil ! First of all, when I called for an appointment, I was able to get one the same afternoon . When we arrived with the cat, dr. Rai identified immediately that there may be a medical emergency, and he explained why it’s best to do an X-Ray, to make sure we know what we’re dealing with. Basil’s emergency ( blocked urethra) was addressed the same evening , the doctor and one of the assistants performed the surgery late that night , then Basil stayed for 3 nights in the hospital. We were actually encouraged to come and visit the next day , and Basil was doing great . Dr. Rai recommended he stays in the hospital 2 more nights, to ensure everything is ok . All in all, dr. Rai and the wonderful ladies from the Downey Animal Hospital took an excellent care of our pet , and I might add that not only from medical point of view : the proof, Basil DID NOT give us the cold shoulder after coming back home from his stay at the Downey Animal Hospital, and moreover, when we brought him back for a check -up, he was ok and didn’t try to hide when dr. Rai entered the room …. All who have cats know that they express very clearly when they are either afraid, or they don’t like someone …. and this was NOT the case with our fussy pet in this instance  Also, the costs for the care at the Downey Animal Hospital are reasonable : as an example, we paid for surgery plus 3 nights stay the same as for surgery + 2 nights hospital stay in a different hospital …. And the most important thing , after we brought back our cat from his emergency surgery and 3 nights stay in hospital , WE DID NOT NEED to take him back again to the hospital because his problem was not fully solved – as our experience has been previously with another hospital …. Dr. Rai followed up with us with recommendations for a special diet for Basil , and at the same time he did not try to convince us to buy unnecessary medication ,actually quite the opposite . Can’t say enough good things about dr. Rai’s professional ethics as well , we were extremely pleasantly impressed !!! Thank you very much dr. Rai and Downey Animal Hospital Staff for your help with Basil !
  by Catalin Popa

  April 25, 2017

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